Communication Services

Communication Services manages and directs the Board's internal and external communications, administers Freedom of Information/Protection of Privacy Act requests, and manages the Board's corporate records management system.

Communication Services responsibilities include:
  • Media relations
  • Public relations
  • Marketing
  • Crisis communications
  • Publication production
  • Website design/development
  • Corporate identity
  • Graphic design
  • Special events management
  • Advertising
  • Freedom of Information/Protection of Privacy requests and appeals
  • Policy and administrative procedure development
  • Records management
  • Communication, Access and Privacy and Records Management training

 Communicatng wth Your School

Every day parents/guardians, volunteers, teachers and support staff work together to provide the best education possible for all students.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

To work together effectively, the relationship between home and school must be strong. This relationship can be strengthened through open, receptive and honest two-way communication.

From time to time there may be a misunderstanding, a lack of communication, or a serious situation that needs attention. When this happens parties must work together to resolve the matter. A parent/guardian has the right to express concerns, a teacher has the right to respond and the Board has an obligation to support students, parents/guardians and staff.

Note: The intent of these procedures is to address "informal" support for parents/guardians (e.g. friend or family member) as opposed to paid professional support (e.g legal counsel, professional mediator etc.).

Steps in communicating with schools:
If a parent/guardian has a concern about a school matter, these are the steps that should be followed:

Step 1
The parent/guardian should discuss a concern or issue with the classroom teacher at a mutually convenient time.

Step 2
If the parent/guardian and the teacher are not able to resolve the issue, it should be discussed with the school principal (or designate). The principal (or designate) will gather facts from everyone involved to clarify the problem and work to resolve the matter as quickly as possible. Basic to every investigation is the Board's expectation that employees and students will follow school and Board policies and procedures.

Step 3
If the parent/guardian and the school principal are not able to resolve the issue, the parent/guardian may discuss the issue with the school superintendent. The superintendent will review the matter as it relates to established policies and procedures and will respond to the parent/guardian about his/her concern.

Step 4
If the parent/guardian and the school superintendent are not able to resolve the issue, the parent/guardian may discuss the issue with the Director of Education. The Director will review the matter and respond to the parent/guardian about the concerns.

Step 5
If the parent/guardian and the Director of Education are not able to resolve the issue, the parent/guardian may register as a delegation and make a presentation to trustees at an In Camera (private) Meeting by contacting the Executive Assistant to the Director to set up a mutually convenient time.

"Representative" of the parent(s)/guardian(s):
From time to time parent/guardian may believe or feel that they need support in order that they can adequately address their child's interests. This support may be necessary while parents/guardians are attending meetings with the staff employed by the Board. Parents/guardians have the right to have a "representative" of their choosing in attendance at meetings with staff, subject to any limitations established in these procedures. Any costs/expenses associated with such a "representative" are the responsibility of the parents/guardians.

Principals, staff and parents/guardians will be notified in advance of a meeting as to who is anticipated to be in attendace.

The role of  a "representative" will be to provide the parent guardian with support before, during, or after any meetings with Board staff. In most cases, such a "representative" will not be in attendance as an advocate to present the parents'/guardians' concerns or to seek a particular resolution of their concerns. However, in certain circumstances, for example when there is a language barrier which inhibits comunication by the parents/guardians, a parent/guardian may choose to request that the "representative" speak on their behalf throughout the meetings with Board staff. As a result, a "representative", as referred to in these procedures, is not usually a paid advocate attending the meeting on behalf of the parent/guardian.

A "representative" supporting the parents/guardians must agree, at the outset of or in advance of the meeting, to respect and maintain the confidentiality of any matter discussed at a meeting between parents/guardians and staff.

Matters which should not be discussed at meetings of parents/guardians with staff
Although the subject matter of meetings between parents/guardians and staff (including meetings at which a "representative" or a parent/guardian is present) may be fairly broad, these meetings will generally relate to the education of the parents'/guardians' students(s) at the school in question. However, there are certain matters that staff normally are unable to discuss with parents or guardians. Such matters that normally cannot be discussed include personal details concerning other student(s); or, personal matters related to staff performace issues. In the event that discussion cannot be limited to the subject matter that led to the meeting (generally the education of the parents'/guardians' student(s) at the school in question), as necessary, staff will bring closure to any meeting which becomes a discusion of personal details concerning other students or personal details about staff performance.

Role of trustees
Parents or guardians may contact trustees at any time. Trustees will facilitate the communication process between the parent/guardian and the appropriate staff and provide information and direction. Trustees shall direct the parent or guardian to the process which should be followed in resolving any concerns or to the appropriate person or step in the process (dependent on the steps the parents/guardians have already undertaken to resolve the concerns at the time the trustee is contacted) but shall not act as a "representative" of the parents or guardians.

Role of Catholic School Councils
School councils were established to advise principals on matters such as the school curriculum and code of student behaviour. They are not forums to discuss individual parent/guardian-teacher-student issues. Any of these matters brought to a school council member or any school council meeting will be referred immediately to the principal.

Be involved in your child's education

Research shows clearly that the home environment, parental interest and involvement in a child's education have a great influence on student achievement.


 Title Contact

Manager of Communications and Freedom of Information/Protection of Privacy

Nancy Sharpe
Phone: (705) 748-4861, Ext. 245


Fax: (705)748-9691

Administrative Assistant


Susanne McFarlane
Phone:  (705) 748-4861, Ext. 211


Fax:  (705) 748-9691


Secretary/Graphic Designer

Andrea Bradley
Phone: (705) 748-4861 Ext. 243


Fax: (705)748-9691

Records and Information Management

Jennifer Cooke
(705) 748-4861, Ext. 221


 Fax: (705)748-9691

Contact Communication Services.